Frequently asked questions
What makes Parsley Box different?
Parsley Box meals can be stored in your cupboard for up to 6 months - so they won’t use precious fridge or freezer space. That means you can tuck in whenever you would like to eat, without having to worry about leaving food out to defrost.
Why should I choose Parsley Box?
We are passionate about providing tasty and convenient meals, treats and drinks for our growing number of customers. Our food is prepared in UK kitchens using high quality, carefully selected ingredients. Kevin, our founder, manages the business from our head office in beautiful Edinburgh which means we never lose sight of what’s most important - our customers. We’d love you to join our family for dinner!
Why do the meals not require refrigeration?
Our food is cooked using a steam heating process similar to home pressure cooking but on a larger scale. After cooking, the air-tight seal on each of our recyclable trays keeps the food from spoiling and allows our meals to be safely stored in the cupboard. No unnecessary preservatives are used, and the food will then keep for up to 6 months.
How long do Parsley Box meals keep for?
Due to our innovative steam heating process, similar to using a home pressure cooker, our main meals are safe to store in the cupboard for up to 6 months and our sponge puddings around 1 to 4 months without the need for unnecessary preservatives. For exact expiry dates please check the packaging.
Do I have to commit to a subscription?
No subscriptions, no tie-in, no commitment- simply order what you want, when you want.
How can I place an order with Parsley Box?
We offer two easy ways to order - on our website at www.parsleybox.com or on the phone by calling our friendly team on 0131 326 0131.
Which payment methods do you accept?
We accept payment from all major credit and debit cards. Unfortunately, we’re unable to accept cash.
I have an offer code - how do I redeem this?
To redeem an offer code please quote the code when placing your order by phone with our customer care team. When ordering online, please enter it on the My Basket page in the "Do you have a voucher code?" box.
Can I claim a special offer more than once?
All of our offers can be taken advantage of once per customer. This includes our introductory offer which is limited to one per customer.
Do you have a minimum order amount?
Yes, our minimum order amount is £25.00, so you can place an order with us if the total reaches that amount.
How do you use my details?
We treat all customer information with the utmost care. We’ll only use your details to provide you with information on our products and services, or with trusted third parties. You may opt-out of receiving this information at any time by contacting us. For more details please see our Privacy Policy.
How do I create an account?
An account will be created for you automatically when you place your first order with us. From then onwards you will have to log into your account to place further orders. You cannot have an account without having placed an order.
If you have any questions at all, please call our friendly customer care team on 0131 326 0131 and they will be happy to help.
How long do you take to deliver?
We offer free next working day delivery when you spend more than £40.00 if you place your order by phone or online by 3pm between Monday and Thursday. This excludes UK Highlands, Islands and Northern Ireland.
How do I heat the meals?
On the back of all our product packaging we have clear cooking instructions advising you on how best to prepare your meals. As well as on our website, where within each individual meal you can see the cooking instructions (this is in the table below the "add to basket" button!)
Meals in our cupboard stored range can be cooked in the microwave and take approximately 3 minutes to heat. Simply, remove the sleeve and pierce the film lid several times and place in the microwave.
Not in a hurry? A selection of our meals can be heated in the oven – great to give our mash topped pies a crispy topping! Please transfer the meal into an ovenproof dish and cook for approximately 20-25 minutes at 190°c. Check the packaging for precise cooking instructions for each individual meal.
Do you offer vegetarian or vegan meals?
We are aware vegetarian and vegan food is becoming increasingly popular. We offer a variety of vegetarian meals made using our specialised cooking method and will be introducing more vegetarian and vegan ranges in the future. Watch this space!
Do you offer gluten free meals?
Many of our meals are now Gluten Free. To find these, look out for the green GF icon below our website's products and in our catalogue.
Where can I see the allergen information for Parsley Box meals?
Should you require information on allergens or ingredients please refer to the Our Menu section of our website where you can click into each individual meal to see a summary of ingredients and allergens. Alternatively, all our allergens and ingredients can be found on the back of our packaging.
Where can I see nutritional claims for Parsley Box meals?
At Parsley Box, we know that eating a well-balanced diet is important to maintain a healthy lifestyle. That’s why we highlight the nutritional information on all our meals, simply look for our nutritional icons which can be found next to each meal in our catalogue, on the front of our packaging or on our website, simply hover over the icons below each of the meals to see what they mean.
Do you use additives or preservatives?
Due to the way our food is cooked, we don't need to use artificial preservatives or additives to keep the food safe to store in the cupboard for up to 6 months.
Where is our meat sourced?
At Parsley Box we’re proud to support more responsible, thoughtful choices that reflect our values. We are committed to buying British and actively support local producers wherever possible. Our chicken and pork are 100% British, and our beef is British and Irish. We source as much of our lamb as we can in Britain, allowing for seasonal changes, for example, when we’ll import top quality lamb from New Zealand. For cured and continental meats, we source these from traditional producers to give the best possible quality and taste, for example our Pancetta is imported from Italy.
What type of packaging do you use?
All of our meals are produced in trays and film that are BPA free. All of our trays and sleeves can be recycled.
All of our meals are carefully packed using recycled cardboard into boxes made from materials sourced from sustainably managed forests, once you have unpacked your delicious meals, the carded packaging and box can be recycled.
Do you offer any vegetarian or vegan meals?
Yes! We have a large variety of vegetarian meals, check out the vegetarian category in our menu, selecting the Vegan or Vegetarian filter. We continue to build on our vegan range and hope to introduce more in the future, look out for the vegan symbol.
I am struggling to peel back the heat proof film.
We are aware that some customers may struggle to peel back the film with ease, unfortunately the secure film is necessary to ensure our products reach you intact.
We are always striving to find a better solution, in the meantime, some customers have recommended using a pair of scissors to carefully cut round the film.
If your question isn't answered here please Contact Us.
