Delivery
Where do you deliver?
We deliver throughout the whole of the United Kingdom, the Channel Islands and the Isle of Man.
We are unable to deliver to any other country, BFPO address or PO Box.
When will my order be delivered?
For deliveries to England, Wales and Scotland (excluding Northern Ireland, UK Highlands and Islands) via DHL:
Orders placed Monday-Friday (before 3pm) will be delivered within 2 working days.
Orders placed Friday after 3pm, and over the weekend, will be delivered within 3 working days.
On the delivery day, your courier will email your expected delivery time slot. If you won’t be home, please follow the link in their email to select a safe place for your order or reschedule the delivery.
Our courier service delivers between the hours of 8am - 8pm.
| Order | Delivered (8am-8pm) |
|---|---|
| Monday - Thursday | Within 2 working days |
| Friday (before 3pm) | Within 2 working days |
| Friday (after 3pm) | Within 3 working days |
| Saturday | Within 3 working days |
| Sunday | Within 3 working days |
For deliveries to England, Wales, Scotland, Northern Ireland, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly via Royal Mail
Orders placed Monday-Friday (before 3pm) will be delivered within 3 working days.
Orders placed Friday after 3pm, and over the weekend, will be delivered within 4 working days.
On the delivery day, your courier will email your expected delivery time slot. If you won’t be home, please follow the link in their email to select a safe place for your order or reschedule the delivery.
| Order | Delivered (8am-8pm) |
|---|---|
| Monday - Thursday | Within 3 working days |
| Friday (before 3pm) | Within 3 working days |
| Friday (after 3pm) | Within 3 working days |
| Saturday | Within 3 working days |
| Sunday | Within 3 working days |
How much is delivery?
We offer free delivery on all orders over £40.
| Delivery Method | Orders over £40 | Orders under £40 |
|---|---|---|
| DHL Tracked (1-3 business days) | Free | £4 |
| Royal Mail Tracked (2-3 business days) (Northern Ireland, UK Highlands and Islands) | Free | £4 |
| DHL Nominated Day | £1 | £5 |
| Royal Mail Tracked - Mainland UK (Optional) | £2 | £6 |
What are the Northern Ireland, UK Highlands and Islands postcodes?
- BT
- HS1 – HS8
- PA20
- PA41 – PA49
- PA60 – PA78
- PA80
- PA87 – PA88
- PH42 – PH44
- ZE1 – ZE3
- IM1 - IM9
- GY1 – GY10
- JE1 - JE5
- PO30 - PO41
What's the minimum order value for delivery?
We have a £25.00 minimum order value.
Do you bring my order into my home?
The delivery driver is unable to enter your property.
Do I need to be in to receive my delivery?
On the delivery day, your courier will email your expected delivery time slot. If you won’t be home, please follow the link in their email to select a safe place for your order or reschedule the delivery.
If you don't use email, on the delivery day your courier will deliver your order to the front door, or leave your package in a suitable safe place.
Our couriers use police-checked drivers for your peace of mind.
How will I know what time my delivery will arrive?
If you provide us with a mobile number you will receive text message updates about your delivery as follows:
- On the day of the delivery, DHL will send an update with an hourly slot in which the parcel will arrive, it will also include any delivery instructions you have selected.
- When the parcel is out for delivery you will receive another update when the driver is just a few minutes away.
- When the parcel is delivered you will receive a message to confirm if the parcel was delivered to the address, left with a neighbour, or left in a safe place.
If you do not have a mobile number you can contact us on 0131 326 0131, using the phone number you used to place your order, and you will hear an automated message informing you when your parcel will be delivered.
